Friday, March 17, 2006

Answer All of Your Emails ASAP

I know that most business owners just don't have the time to answer emails and it is not on the top of their list of things to do. I would like to see more business owners show a greater respect for email inquiries for their products. To me when someone takes the time to look at your website and fill out your contact form they deserve as much attention as the person who walks into the door of your office or store. They deserve more than just a short one line email answer in return. After all if you treated a customer that way in person would you expect to make a sale? I know that alot of the people who answer the emails are either too busy, can't type very well or just think email is annoying. Pay attention to these people they are your prospective customers and need the same courtesies as the walkins. Thank them for visiting your website, make sure you put your website address in your email so they can visit it again and ask them if they need help finding anything. Just a few extra lines of appreciation for them taking the time to visit your website can mean the difference between a just browsing or a sale. If you don't have time to answer your emails, get someone that knows how to do email to do it for you. Come up with a well thought out response and save it in a drafts folder for easy copy/pasting to speed up email replies. If you really need help I answer emails for alot of my customers for only $20 per month....you can see a list of my customers here at http://www.a1aweb.com and be sure to visit my newest one http://www.maxi-dump.com

Thanks, Ann Menke

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